Taking care of your personal information is important to us
Data Policy - May 2018
Summary
When you submit a form to us containing your personal details, your information will be stored for a limited period of time only and will be used by us solely for the purposes of contacting you to discuss our services.
We will not:
Once we have been in touch to discuss your requirements, we hope that you will be happy enough to hire our services. If this is the case we will retain your information on file for a limited period of time to enable us to carry out the work you require. If you decide not to use us, any personal information that you have provided will be deleted.
Introduction
We are committed to safeguarding the privacy of our website visitors and clients. Please do not supply any other person’s data to us.
How we use your data
We collect data from people that have made contact with us directly. We will hold that data during the time that we administer our business and services and/or to fulfil our contract with you and any time thereafter for legal or financial reasons.
Providing your personal data to others
We will not disclose your data to third parties, other than to our payment services provider to enable them to process your payments, where relevant. Data is limited to transaction data and is used to process or refund payment and to deal with complaints and queries.
Retaining and deleting personal data
Personal data will not be kept by us for longer than is necessary to meet the purpose stated. We will however need to retain your personal data where such retention is necessary for compliance with a legal or financial obligation.
Security of personal data
We will take appropriate precautions to keep your personal data safe and prevent the loss, misuse or alteration of that data. For example:
Amendments
We may update this policy from time to time by publishing a new version on our website. The last publication date will be referenced at the beginning of the Privacy Policy. You should check this page occasionally to ensure that you are happy with any changes to this policy. We may also notify you of changes to the policy by email.
Your rights
This is a summary of your rights under GDPR law. Some of these rights are very complex. For a more detailed explanation, please go to the Information Commissioner’s Office.
Rectification
You have the right to have any inaccurate personal data about you amended and we may request that you provide any additional incomplete personal data about you.
Erasure
You have the right to request that your personal data is erased from our records when:
We will erase the data as requested on validation of the claims, however data cannot be erased for the following reasons:
Updating Information
Please let us know by email ([email protected]) if the personal information that we hold about you needs to be corrected or updated.
Our details
This website is owned and operated by Arco Heating Limited. We are registered in England and Wales under registration number 04623359. Our registered office is Coopers House, 65a Wingletye Lane, Hornchurch, Essex, RM11 3AT. Our principal place of business is at 2 Hamlet Close, Romford, Essex, RM5 2DT.
You can contact us:
Third party websites
Our website may include links to, and details of, third party websites. We have no control over, and we are not responsible for, the privacy policies and practices of third parties.
Summary
When you submit a form to us containing your personal details, your information will be stored for a limited period of time only and will be used by us solely for the purposes of contacting you to discuss our services.
We will not:
- process your personal information for any other purpose
- share your personal information with any third party
Once we have been in touch to discuss your requirements, we hope that you will be happy enough to hire our services. If this is the case we will retain your information on file for a limited period of time to enable us to carry out the work you require. If you decide not to use us, any personal information that you have provided will be deleted.
Introduction
We are committed to safeguarding the privacy of our website visitors and clients. Please do not supply any other person’s data to us.
How we use your data
We collect data from people that have made contact with us directly. We will hold that data during the time that we administer our business and services and/or to fulfil our contract with you and any time thereafter for legal or financial reasons.
Providing your personal data to others
We will not disclose your data to third parties, other than to our payment services provider to enable them to process your payments, where relevant. Data is limited to transaction data and is used to process or refund payment and to deal with complaints and queries.
Retaining and deleting personal data
Personal data will not be kept by us for longer than is necessary to meet the purpose stated. We will however need to retain your personal data where such retention is necessary for compliance with a legal or financial obligation.
Security of personal data
We will take appropriate precautions to keep your personal data safe and prevent the loss, misuse or alteration of that data. For example:
- We will store all your personal data on personal computers and mobile devices in secure record-keeping systems.
- We do not store any of your credit card information. All financial transaction data including cardholder details are stored by our payment processors.
Amendments
We may update this policy from time to time by publishing a new version on our website. The last publication date will be referenced at the beginning of the Privacy Policy. You should check this page occasionally to ensure that you are happy with any changes to this policy. We may also notify you of changes to the policy by email.
Your rights
This is a summary of your rights under GDPR law. Some of these rights are very complex. For a more detailed explanation, please go to the Information Commissioner’s Office.
Rectification
You have the right to have any inaccurate personal data about you amended and we may request that you provide any additional incomplete personal data about you.
Erasure
You have the right to request that your personal data is erased from our records when:
- Personal data is no longer necessary in relation to the purpose for which it was originally collected.
- You object to the processing under applicable law.
We will erase the data as requested on validation of the claims, however data cannot be erased for the following reasons:
- If processing is necessary for exercising the freedom of expression
- For compliance
- For legal obligation or to establish, exercise or defend against legal claims
Updating Information
Please let us know by email ([email protected]) if the personal information that we hold about you needs to be corrected or updated.
Our details
This website is owned and operated by Arco Heating Limited. We are registered in England and Wales under registration number 04623359. Our registered office is Coopers House, 65a Wingletye Lane, Hornchurch, Essex, RM11 3AT. Our principal place of business is at 2 Hamlet Close, Romford, Essex, RM5 2DT.
You can contact us:
- by post, to the postal address: 2 Hamlet Close, Romford, Essex, RM5 2DT
- by telephone, on the contact numbers published on our website; or
- by email, using [email protected]
Third party websites
Our website may include links to, and details of, third party websites. We have no control over, and we are not responsible for, the privacy policies and practices of third parties.
